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🎯 Project Overview
Developed enterprise chatbot handling 10,000+ customer interactions daily. Integrated with Microsoft Teams, Slack, and company website reducing support ticket volume by 40%.
🏗️ Technical Implementation
- Azure Bot Service with Node.js SDK
- LUIS (Language Understanding) for intent recognition
- QnA Maker for knowledge base integration
- Azure Cognitive Services for sentiment analysis
- Azure Table Storage for conversation logging
📊 Results & Metrics
- 40% reduction in support ticket volume
- 85% customer satisfaction score
- 2-minute average response time
- Seamless handoff to human agents when needed
📐 Architecture Diagram
Click diagram to view in full size
